Mobile Support FAQs

myWeight

Q: I'm having a problem with a feature in version 1.0 or 1.1.
A: Unfortunately, there were a few bugs in the earliest versions of myWeight. Please update to the current version, and let us know if you are still having a problem.


Q: Can I track my weight in kilograms instead of pounds?
A: Yes. You can switch from US (height in feet and inches, weight in pounds) to SI (height in centimeters, weight in kilograms) in the Settings and Goals section.


Q: I have reinstalled myWeight. Do I have to re-enter all of my information?
A: No. If you have previously synced your data, you can use the Restore feature on the opening screen to retrieve both your information and your weight data.


Q: I can't remember my Sync Account password. Can you help?
A: Yes, you can reset your password.


Q: I would really like to see a new feature added or an existing feature improved. Will you do this?
A:Maybe. We are always willing to consider improving our products. Send us an email.

 

myPressure

Q: Can I enter more than one Pressure reading per day?
A: Yes. You can enter as many readings as you would like each day.

Q: I can't remember my Sync Account password. Can you help?
A. Yes, you can reset your password.

Q: I would really like to see a new feature added or an existing feature improved. Will you do this?
A:Maybe. We are always willing to consider improving our products. Send us an email.