Patient Engagement is hot, but how do you measure its impact? Specifically, when a health system offers mobile engagement tools to its patient community, how should it measure the return on the investment of the launch and maintenance of the initiative? This post summarizes the return on investment (ROI) of patient engagement initiatives through three components: readmissions reduction, HCAHPS improvement and its impact on the CMS value-based purchasing program, and improved patient loyalty.
Medicare | Blog
October 1, 2012 marked the beginning of the 2013 federal fiscal year and the commencement of the payment period for Value-Based Purchasing (VBP). As part of VBP, the Centers for Medicare and Medicaid Services (CMS) will begin holding back 1% of the base DRG reimbursement paid to hospitals. Through a series of clinical process and patient satisfaction measures, hospitals will compete to "earn back" the withholding. The top performers will earn a premium over their standard reimbursement. The poor performers will see a reimbursement decrease.
Here's how patient engagement can help you profit from Value-Based Purchasing.
How do you measure the impact of patient engagement? Specifically, when a health system offers mobile patient engagement tools to its patient community, how do measure the return on the investment of launching and maintaining the app? This post will examine the impact a patient engagement program can have on a readmissions reduction program.
Health reform is largely driven by Medicare incentives and penalties. How much do you really know about Medicare? Here's a primer:
Mobile health is booming, but how do you measure its impact? Specifically, when a health system offers a branded mobile app to its patient community, how do measure the return on the investment of launching and maintaining the app? This post will examine the impact a smartphone app can have on a readmissions reduction program.


