Patient Engagement is hot, but how do you measure its impact? Specifically, when a health system offers mobile engagement tools to its patient community, how should it measure the return on the investment of the launch and maintenance of the initiative? This post summarizes the return on investment (ROI) of patient engagement initiatives through three components: readmissions reduction, HCAHPS improvement and its impact on the CMS value-based purchasing program, and improved patient loyalty.
Hospital Readmission | Blog
How do you measure the impact of patient engagement? Specifically, when a health system offers mobile patient engagement tools to its patient community, how do measure the return on the investment of launching and maintaining the app? This post will examine the impact a patient engagement program can have on a readmissions reduction program.
The statistics for hypertension are stunning. 30% of US adults have hypertension (high blood pressure). Another 30% of Americans are pre-hypertensive.Less than half of those people with hypertension have their condition under control. A fifth don't know they have it. The annual price tag for direct medical expenses related to high blood pressure is $131 billion. This is driven in part by the 55 million doctor visits that are prompted by high blood pressure. High blood pressure is present in most first heart attacks (69%), first strokes (77%), and in people with congestive heart failure (74%). High blood pressure was listed as a primary or contributing cause of death for about 348,000 Americans in 2008. Here's how mHealth can help.
Matt's blog "How Would You Spend $100M" reminded me of one I wrote two years ago on this subject, and sadly not much has changed. I calculated that a local hospital could provide primary care services twenty times for each uninsured patient for what they paid to purchase and deploy their EHR. Surely there's a better way....
Mobile health is booming, but how do you measure its impact? Specifically, when a health system offers a branded mobile app to its patient community, how do measure the return on the investment of launching and maintaining the app? This post will examine the impact a smartphone app can have on a readmissions reduction program.


