The New York Patient Engagement Index is Out!

New York Presbyterian Hospital, Mount Sinai Medical Center and Rochester General Hospital Top New York Patient Engagement Index (PEI) Ranking

Leader in Patient Engagement Apps Conducts 4th Patient Engagement Index to Evaluate Provider Organizations’ Health Management Initiatives, Patient Satisfaction and Social Media Programs


RALEIGH, N.C.--(BUSINESS WIRE)--Axial Exchange, Inc., a pioneer in using mobile apps to deepen the patient’s role in improving outcomes, today announced the results of its New York Patient Engagement Index (PEI), a groundbreaking index that ranks U.S. hospitals based on an analysis of publicly-available data in three categories: personal health management, patient satisfaction, and social media engagement. This is the fourth regional PEI the company has issued to evaluate patient engagement initiatives at provider organizations’ across the U.S. Previous PEI’s ranked hospitals in Florida, Texas and California. In the New York PEI, New York Presbyterian Hospital, Mount Sinai Medical Center and Rochester General Hospital received the highest scores of the 83 hospitals assessed in the state.


Axial Exchange’s methodology for ranking hospitals’ patient engagement performance is based on analyzing metrics that research has indicated lower costs and improve clinical outcomes. For each state’s PEI, Axial Exchange evaluates provider organizations’ personal health management strategies, awarding maximum points to those organizations that not only offer electronic access to patient health records, but also provide resources for ongoing disease management support -- including mobile, tablet and desktop tools. Axial Exchange also ranks hospitals according to an annual Centers for Medicare and Medicaid (CMS) patient satisfaction survey called the Hospital Consumer Assessment of Health Plans Survey (HCAHPS), a standardized instrument for measuring patients' perspectives on hospital care and is also used to determine reimbursement levels for Medicare patients. Lastly, Axial Exchange analyzes the extent to which hospitals and health systems engage their patients via social networking channels.


The highest possible ranking a hospital can receive in the Axial Exchange PEI is a score of 100. Tying for the number one spot, New York Presbyterian Hospital/Weill Cornell Medical Center and Mount Sinai Medical Center both received an overall score of 72. Lower ranking hospitals in the New York PEI included University Hospital of Brooklyn with a score of 11 and Brookdale University Hospital and Medical Center with a score of 0.


“By conducting these state-by-state patient engagement indices, we are recognizing healthcare organizations that have made a true commitment to implementing patient engagement strategies to help patients take a more active role in their own health and wellness,” said Joanne Rohde, CEO of Axial Exchange. “With successful patient engagement initiatives put into place, not only are patients happier and oftentimes healthier, but provider organizations are able to decrease readmissions, improve relations with community providers, and profit from healthcare reform.”


Future indices for other U.S. regions will debut in the coming months. Detailed methodology of the Patient Engagement Index is published here. All hospitals were notified of their ranking, and provided with the published data for consideration in their own initiatives toward Meaningful Use and heightened reimbursement.


About Axial Exchange, Inc.

Axial Exchange is revolutionizing the way that patients manage their health. With Axial Exchange, hospitals are able to keep their patients continuously engaged resulting in dramatically improved health outcomes and much more satisfied patients. Axial Exchange drives engagement by giving patients the information and interactive tools patients need in order to get well—all delivered securely to the device of the patient's choice. Patients can share their health information with providers and care givers. Health systems benefit via lower readmissions and improved patient satisfaction scores. In December 2011, Axial Exchange’s flagship solution was named first-prize winner in the U.S. Department of Health and Human Services’ Partnership for Patients Initiative innovation competition for “Ensuring Safe Transitions from Hospital to Home.” Axial Exchange is backed by a syndicate of top venture capital firms, led by Canaan Partners ( For more information, visit:



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