Announcing the 2014 Patient Engagement Rankings

Most hospital rankings ignore patients. Not this one.

Becker's Hospital Review worked with Axial to produce a first-ever hospital ranking based on patient engagement. It was a perfect match: we combined Beckers' trusted editorial oversight with Axial's expertise as the leading patient engagement software provider.  The Top 100 hospitals are posted at Becker's website. (Go here.)



The result is the 2014 Hospital Patient Engagement Rankings, which shine a light on hospitals that support patients in self care and that have achieved low readmissions and high patient satisfaction. See the methodology here.

The top 100 hospitals received a national "BEST" designation. Awards will be presented today at the Becker's Hospital Review Annual Meeting in Chicago. If you're in town, please come see us at our booth next to the main registration area.

Here are some of the Top 100 (full list here):

  • Mayo Clinic Hospital, Rochester (MN)
  • Roper Hospital (SC)
  • Aurora Medical Center (WI)
  • St. Charles Medical Center (OR)
  • Duke Raleigh Hospital (NC)
  • Sutter Davis Hospital (CA)   

These health systems:

  • provide patients with information and tools that support self care
  • enable patients to have rich online interactions with the health system both through patient portals and through social media
  • have low 30-day readmissions
  • have high patient satisfaction (HCAHPS) scores
We've also published a searchable database of the patient engagement scores of 3,000+ US hospitals. (Go here)

“We’re excited to announce the results of the first national patient engagement ranking with Axial Exchange. In reviewing the results, it’s clear that hospitals and health systems are working toward providing more patient-centered care, and we hope this ranking encourages provider organizations to continue to take a proactive stance on patient engagement initiatives in forthcoming years.”

- Lindsey Dunn, Editor-in-Chief, Becker's Hospital Review

To determine scores, Axial Exchange and Becker’s Hospital Review evaluated provider organizations on readmissions, patient satisfaction, and the extent to which they offered information and tools that helped engage patients in self care. A full methodology can be found at (Go here)

The highest ranking a hospital could receive in the national ranking was a score of 100. Three hospitals within Mayo Clinic, including its flagship campus in Minnesota and two hospitals within Mayo Clinic Health System, received the highest-ranking scores, all nearing 90 points, securing the top three spots in the ranking. Loveland, Colorado-based Medical Center of the Rockies followed with a score of 85.

“The prior success of our regional rankings laid a foundation for taking the program to a national level. As hospitals adopt health IT to monitor patient data to meet goals and objectives for Meaningful Use and other regulatory requirements, providers must also find ways to connect and engage patients between encounters to improve patient health and clinical outcomes, while decreasing readmission rates. With the support of Becker’s Hospital Review, the national results gauge the reach and commitment of organizations that do just that.”

- Joanne Rohde, CEO, Axial Exchange

Congratulations to the top performers!