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Axial helps people help themselves. We consider this an important and noble thing to do. Specifically, we provide patients with the information and tools they need to manage their health and stay well between healthcare encounters. Many people thrive once they have access to the types of services that Axial provides. Others struggle to follow the most basic of care plans. The truth is that we all struggle to make decisions that are consistently in our best interest. We don't always behave rationally, despite what some microeconomic theories suggest.

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More and more patients are using smartphone-based tools to manage their health.  The smartphone is an excellent tool for tracking and managing personal health and sharing that information with their doctor.  With an estimated 30 percent of 7.4 billion mobile phone subscribers in 2015 likely to use a phone-based wellness application (BCG/Telenor Mobile Health Report), billions of people are going to be storing personal health information on their phone.  It is essential that individuals follow basic mobile security best practices in order for this technology to live up to its full potential in a safe and secure manner.

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Last month, Axial debuted its Patient Engagement Index (PEI) with a ranking of Florida hospitals. Last week, we followed up with the Texas PEI. The reception has been incredible. People are evidently very much ready to join the conversation about transforming healthcare through patient engagement. Through the PEI, we've seen some incredible work happening at a select number of health systems. The investments that these health systems are making in patient engagement leads us to be optimistic about the future of healthcare. Here is some of the coverage from our first two installments of the Patient Engagement Index:

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Houston Northwest Medical Center, Park Plaza Hospital and Providence Memorial Hospital Top Texas Patient Engagement Index Ranking

Axial Exchange’s Patient Engagement Index Ranks Hospitals Based on Personal Health Management, Patient Satisfaction and Social Media Engagement Data

Raleigh, NC ­ May 15, 2013 — Axial Exchange, Inc., a pioneer in using mobile apps to deepen the patient’s role in improving outcomes, today announced the results of its Patient Engagement Index (PEI), a groundbreaking index that ranks U.S. hospitals based on an analysis of publically available data in three categories: personal health management, patient satisfaction and social media engagement.  This is the second regional PEI the company has issued; the first ranked top hospitals in Florida. Both states were selected because their demographics make them bellwethers for the rest of the country.

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Patient Engagement is hot, but how do you measure its impact? Specifically, when a health system offers mobile engagement tools to its patient community, how should it measure the return on the investment of the launch and maintenance of the initiative? This post summarizes the return on investment (ROI) of patient engagement initiatives through three components: readmissions reduction, HCAHPS improvement and its impact on the CMS value-based purchasing program, and improved patient loyalty.

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