Your employees, their health - How enhancing wellness programs with mobile is the next step

@axialexchange

Georgia Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

North Carolina Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

South Carolina Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

Hawaii Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

Alaska Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

Montana Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

Idaho Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

North Dakota Patient Engagement Rankings

Top health systems:

provide patients with information and tools that support self care,
enable patients to have rich online interactions with the health system both through patient portals and through social media,
have low 30-day readmissions,
and have high patient satisfaction (HCAHPS) scores.

South Dakota Patient Engagement Rankings

Top health systems:

  • provide patients with information and tools that support self care,
  • enable patients to have rich online interactions with the health system both through patient portals and through social media,
  • have low 30-day readmissions,
  • and have high patient satisfaction (HCAHPS) scores.

Introducing the Wyoming Patient Engagement Rankings

Top health systems:

  • provide patients with information and tools that support self care
  • enable patients to have rich online interactions with the health system both through patient portals and through social media
  • have low 30-day readmissions
  • have high patient satisfaction (HCAHPS) scores

How to Launch and Grow a Successful Patient Engagement Strategy

As the CEO of Axial Exchange, I've witnessed the same buzzword phenomenon more times than I can count. Last year, Patient Engagement was the new religion. In fact, Time Magazine called it the Trillion Dollar Pill. This year, Aetna pulled out of their Carepass Consumer health data initiatives and Gartner recently published that Mobile Health Monitoring is entering the "Trough of Disillusionment". In the consumer space, Apple Healthkit (and IWatch) and Google Fit are garnering unbelievable press. Are these inconsistent events? Not at all. 

Do older Americans use smartphones?

Last week I had a conversation with an executive from a health system in the northeast United States. We were discussing health reform and patient engagement when the executive said something I wasn't expecting. 

"Seniors don't use smartphones. Their fingers don't work well enough to navigate the screens."

This statement was delivered with such conviction that I found myself wondering if the world was indeed flat. Did I not just see my 72-year old parents using smartphones last weekend? Are seniors not the fastest growing age group of smartphone users?  

The ROI of Patient Engagement: Patient Loyalty

Much hospital marketing comes down to a simple goal: To attract patients that have good insurance to profitable service lines. An article covering hospital marketing in the St. Louis Post-Dispatch captured this quote:

“Why do hospitals advertise? There is a noble side to it, and also a realistic side,” said Laura Keller, a spokeswoman for St. Louis University Hospital. “I don’t think it ever hurts to remind someone that there are lots of choices that you have if you’re dealing with a major health issue. We need to educate the patient, and there are good messages there. On the business side, people need to understand that without money we cannot support our mission,” she said.

If you take the the 107-mile drive from Raleigh to Winston-Salem, NC, you are likely to see billboards from many of the following health systems:

The ROI of Patient Engagement: Readmissions Reduction

How do you measure the impact of patient engagement? Specifically, when a health system offers mobile patient engagement tools to its patient community, how do measure the return on the investment of launching and maintaining the app? This post will examine the impact a patient engagement program can have on a readmissions reduction program.

The ROI of Patient Engagement: Value-Based Purchasing

October 1, 2012 marked the beginning of the 2013 federal fiscal year and the commencement of the payment period for Value-Based Purchasing (VBP). As part of VBP, the Centers for Medicare and Medicaid Services (CMS) will begin holding back 1% of the base DRG reimbursement paid to hospitals. Through a series of clinical process and patient satisfaction measures, hospitals will compete to "earn back" the withholding. The top performers will earn a premium over their standard reimbursement. The poor performers will see a reimbursement decrease.

Here's how patient engagement can help you profit from Value-Based Purchasing.

How to generate a 15X return on Patient Engagement

Patient Engagement is hot, but how do you measure its impact? Specifically, when a health system offers mobile engagement tools to its patient community, how should it measure the return on the investment of the launch and maintenance of the initiative? This post summarizes the return on investment (ROI) of patient engagement initiatives through three components: readmissions reduction, HCAHPS improvement and its impact on the CMS value-based purchasing program, and improved patient loyalty.

Study: mobile platforms to drive $3B in connected health device sales

A report from Juniper Research predicts that connected health devices will generate $3B in revenue by 2019.

Your patients don’t understand you

There was a time when I assumed that virtually all US adults could read reasonably well. After all, the US has a literacy rate of 97%. Then I started building tools for hospitalized patients.

The Crippling Consequences of Chronic Disease: A New Hope

The number of people living with a chronic condition has grown exponentially in the past 15 years.  In fact, by 2025 almost half of the US will be managing at least one chronic condition.  The spotlight has been placed on this particular group of patients not only because of the ever-increasing number of individuals that continue to be diagnosed, but also because of the strain it continues to have on the economics of our nation's health care spending.  mHealth is helping rewrite the typical patient experience of those managing one or more chronic conditions by providing patients not only the information they need to manage their disease but also providing convenient, easy to use tools to help them.